Shipping Policy
Thank you for visiting and shopping at Kucch Alenas. Following are the terms and conditions that constitute our Shipping Policy.
Domestic shipping policy
Shipment processing time
All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Hence, please provide us with your details at the check-out point or contact us personally.
Damages
Kucch Alenas is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Return & Exchange Policy
All returns must be postmarked within 3 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.
Return process
Return of product is only applicable if item is damaged. Please kindly send us an email or contact us on our Whatsapp to clarify your doubts about the broken product as it could be damaged during the shipment. From our side, once your payment is done, we would recommend you to provide us with your contact details, so that we can send you snapshots of your products to re-assure the condition.
To return an item, [please email customer service at kucchalenas@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number], place the item securely in its original packaging [and include your proof of purchase/and the return form provided/and other], and mail your return the following address:
Kucch Alenas
Selegie Road
173 Selegie Road
Singapore 188324
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. If you use the prepaid shipping label, the amount will be deducted from your return to cover shipping charges.
Exchange Process
Kucch Alenas will bear the cost of shipment of the new product. However, we won't do a refund for damaged products. Hence, we would advice you with the following procedure on our personal chat.